AI chatbot for SMEs: the employee who never clocks off.
An AI chatbot on your website answers typical customer questions, qualifies enquiries and books appointments when needed, around the clock, in Swiss Standard German.
Typical for SMEs
- Customers write at the weekend or in the evening, you reply on Monday morning, by which point they're often already elsewhere.
- You get asked the same question 20 times, even though it's on the website.
- A professional helpdesk is too expensive and too big for your business, an AI chatbot for SMEs sounds like a fitting alternative.
What an AI chatbot for SMEs from us delivers
-
Trained on your content
The bot knows your services, prices, processes and FAQs. Trained on your website and additional documents.
-
Lead capture
When someone shows genuine interest, the bot asks for their contact details and sends you an email. No enquiry gets lost.
-
Emergency routing
For urgent matters, the bot forwards the enquiry directly to your team, with a phone number and clear instructions.
-
Monthly learning
We analyse chat histories, expand the knowledge base and tune the answers. The bot keeps getting better.
Your AI chatbot for SMEs live in 4 steps
- 01 Analysis call Which questions come up often, what information is available to the bot, and which actions should it be able to trigger.
- 02 Training & customisation We train the bot on your content and define the tone, fallbacks and handovers to people.
- 03 Integration on your website A small script snippet that we install on your website. It appears in the bottom right corner and can be switched off at any time.
- 04 Monitoring & optimisation A monthly report with the number of conversations, leads and unanswered questions. Adjustments are fed back into the training.
AI Chatbot for SMEs: Frequently Asked Questions
How much does an AI chatbot for SMEs cost per month?
A one-off setup fee plus monthly support with optimisation and hosting, depending on volume and complexity. You'll get a concrete quote after a short initial call.
Does the AI chatbot for SMEs speak Swiss Standard German?
Yes, we configure it specifically for Swiss Standard German, with „ss" instead of „ss" and regional references. It can optionally be extended to other languages.
What happens if it can't answer a question?
It honestly admits that it doesn't have the information and offers to put the person in touch with you. Never wrong answers, never made-up facts.
Who trains the bot after launch?
We do, as part of the monthly support. You don't need to do anything yourself, except let us know when something changes in your offering.
Can we switch off the bot at any time?
Any time, with one click. No tie-in contract, monthly cancellation is possible.
Try an AI chatbot for SMEs
We'll build you a free demo within 3 working days, tailored to your business. Then it's your decision.
Marco Schulz · BlogPilot · Eichenstrasse 13 · 8280 Kreuzlingen